Entry-level position.
Job description : diagnostics of technical problems encountered by customers and colleagues. The help desk technician is not directly responsible for solving the problem. It simply identifies it so that qualified IT specialists can deal with it later. Applicants must be proactive, proactive, possess exceptional communication skills and be able to effectively solve problems.
Typical responsibilities : desktop support and end-user systems customization. A help desk technician assists senior IT professionals in the day-to-day monitoring and maintenance tasks of a company's network and computer systems.
General requirements :
at least one successfully passed exam / passed system administration / system engineering certification program from CompTIA, Microsoft, Cisco or other continuing education certification programsEffective and fair documentation skillsSkills in Microsoft Windows, Office 365, and help desk softwareAbility to communicate effectively and positively with employees at any level of the organizationA thoughtful approach to solving the problem using optimal toolsOrganization and scrupulousnessExcellent time management and interpersonal communication skillsAbility to manage multiple projects both independently and as part of a team
Junior Network EngineerJob Description : An engineering team member must be communicative, problem-solving, and provide first-class customer service. Such a specialist is responsible for planning, designing and providing consulting services. This position provides excellent training opportunities with qualified engineers and helps develop your own engineering design knowledge and skills.
Standard responsibilities :
Successful project implementation through adherence to best practicesCoordinated and regular informing of team members about the current status of the project and assigned tasksFunctions of a key team member. Help and assistance in achieving the resultResolving issues within projects, requests for support and customer serviceInstalling and configuring network systems as directedEnsuring adherence to accepted guidelines, standards, tools, processes, policies and proceduresVerification of results by testing implemented technologiesMaintaining high quality service by adhering to organizational standardsUpdating professional and technical knowledge at training seminars; reviewing professional publications; creation of personal networks; comparative analysis of best practices; participation in professional communities.General requirements :
CCNA certificateEntry-level knowledge and skills in the following areas:Working with backbone networksCore Switching and Routing (Major Protocols)Wireless networks (basic setup, troubleshooting)Basic principles of work of Unix-systemsIOS
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