As we said, there are 3 professional levels:
Junior is a novice worker.Middle is an experienced employee.Senior is a true professional who can train other employees.In the technical support service, they can also be called the 1st, 2nd and 3rd support lines, which corresponds to the levels from the initial to the higher. The higher the level, the more difficult and non-standard the tasks, and the greater the responsibility. But at the same time, income also increases.
Nevertheless, even experienced professionals have the lowest salaries compared to other IT jobs. On average in Russia, technical support employees receive 30,000–40,000 rubles. In Moscow, average salaries are at the level of 35–45 thousand rubles, and in the regions they vary from 23 to 30 thousand rubles.
In Moscow, junior wages start from 20,000 rubles, in the regions - from 12,000. Middle ones receive about 35 thousand rubles. in the capital, and in other cities they earn 20-25 thousand rubles. Senior can count on an income of 45,000-60,000 rubles, and in the regions they receive from 30,000 to 45,000 rubles.
Most often, technical support is attended by students without work experience who plan to build a career in the IT field in the future. The position of a technical support specialist is a good start and an opportunity to gain experience and knowledge in order to further retrain in another specialty.
Career growth is possible either within the IT department of the company through advanced training and transfer from one level to another, or by transferring to another position. More than a third of specialists after several years of work in technical support become system administrators, and this area of activity is one of the most demanded Internet professions .
If we talk about the place of work of technical support specialists, then they are needed by Internet providers, manufacturers of technical equipment and software, in banks and in any other large company, because now nowhere can you do without office equipment.
For more information about: network support specialist